about us
Who we are
AD Luxury Collection’s is often associated with high-end brands that offer premium products and services, particularly in fashion, accessories, and lifestyle items. The company focuses on providing an exclusive shopping experience, emphasizing quality, craftsmanship, and exceptional customer service.
Delivery Time
Delivery Options:
Standard Delivery: Typically takes 5 to 7 business days for domestic orders.
Express Delivery: Faster option, usually between 1 to 3 business days, available for an additional fee.
International Delivery: Times can vary widely depending on the destination, often ranging from 7 to 21 business days.
Order Tracking:
Customers receive a shipping confirmation email with a tracking number, allowing them to monitor the status of their delivery in real time.
Special Conditions:
Delivery times may be extended during peak seasons (such as holidays) due to increased demand.
Product Return Policy
Return Time Frame:
Luxury Collection typically offers a return period of 30 days from the date of receipt for customers to return items.
Return Conditions:
Items must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact.
Certain items, such as personalized products or sale items, may be ineligible for return.
Return Process:
Customers should contact customer service or utilize a designated section on the website to initiate a return.
A return form may be required, and clear instructions on how to send items back are provided.
Refunds:
Once the returned item is received and inspected, refunds are typically processed through the original payment method used for purchase.
Refund processing may take a few business days after the returned items are received.
Customer Experience.